FAQ for Your Trip

If your question is not answered below, please e-mail us and we’ll add yours.

We require all participants to purchase international health insurance for the duration of their stay with us. It is not expensive, and it will assure that, in the case of a health emergency, the best possible care will be provided.

We recommend World Nomads for medical and trip cancellation insurance.

The wi-fi in the villa is very good. You will be given the password upon arrival.

Adapters are available at the villa but if you have your own, go ahead and bring them.  If you bring a curling iron or heating pad, etc., please make sure it has a switch that toggles back and forth to 220 volt.

Each bathroom has a hair dryer.

There is a washer and a dryer in the villa but it is European size (small) and we won’t plan to use it much.

Call your carrier, let them know you’ll be in Italy and ask what you need to do, if anything, to make and receive calls. Most companies have a variety of plans to choose from to keep you connected while you’re there.
(Verizon’s international people are very helpful: 1-800-711-8300.)

Your phone will essentially be using the American network to make calls. So call American phones as you normally would, with area code and number. To call Gretchen you would hold down the “0” key (zero) until it turns to a plus sign, then dial 39-335-813-4309.

iPhones work the same as at home – whenever you are connected to wi-fi, your FaceTime and texts to another iPhone are free. Same with iPads.

If you have a Smartphone (iPhone, Samsung, etc.) consider downloading the “WhatsApp” App. That would allow us to do group texts while we are there and you will be able to also do group texts with your family at home, as well (if they download the app).

Bring a card with a chip if you have one as they are more common in Italy than in the US. United Explorer and Capitol One cards do not charge euro/dollar conversion fees, just FYI. It’s a good idea to call your credit card company before you leave and let them know you are traveling and where so they don’t deny your first charges in Italy!

You can get euros at the airport ATM when you arrive. If you’d like, feel free to pick some up at your bank or AAA (no fee for members) before you come. Intrust and Commerce Bank (both Wichita) have euros and the charge is minimal.

There is no dress code. Pack light and come ready to enjoy yourself and be comfortable. Layers and scarves seem to work well for most travelers. If you are there with the Wencels your photo is likely to be snapped several times throughout the day. 🙂

There is no expectation for tips at the villa. If you are particularly pleased with the service of the housekeeper, chef, etc., feel free to tip but it is not expected. All other tips in restaurants, buses, etc., are taken care of.

Click here to get an idea of what the forecast or average temps and weather are at different times of year at the villa. (Change the month at the top of the page as needed).

If you’re curious when the sun is rising and setting when you’re there. you can click this link.